When investigating a complaint, a fire inspector should:

• A. Give advance notice of each investigation to the building owner.
• B. Document the resolution of complaint.
• C. Recommend that violations such as locked exit doors be corrected within seven days.
• D. Provide the name of the person making the complaint to the building owner.

Answer: (B)

The main idea is that complaint investigations must end with a clear, traceable record of what happened. Documenting the resolution creates a formal record of the findings, actions taken, and final disposition, which supports accountability, enables any required follow-up, and provides a basis for enforcement if needed. It also helps protect the integrity of the process by handling information appropriately and maintaining privacy where required. Advance notice to the building owner, sharing the complainant’s name, or enforcing a fixed seven-day deadline are not standard elements of the investigation process and can interfere with fairness, confidentiality, or code-specific timelines.